When Gig Work Meets Extreme Weather
by Sharon Brown | Nov 28, 2024 | Algorithms, Asia, Business and society, Climate change, Consumer services, Corporate social responsibility, Customer service, Digital Article, Labor, Workplace health and safety
As global warming intensifies, it puts operational efficiency in tension with worker well-being.Video Quick Take: Intercom’s Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value – SPONSOR CONTENT FROM INTERCOM
by Sharon Brown | Sep 25, 2024 | AI and machine learning, Customer experience, Customer service, Sponsor Content
Sponsor content from Intercom.How Companies Can Use AI to Better Serve Deaf and Hard of Hearing Customers
by Sharon Brown | Sep 18, 2024 | AI and machine learning, Automation, Customer experience, Customer service, Digital Article, Disabilities, Diversity and inclusion
Brands racing to embrace customer service chatbots risk neglecting disabled communities.A New Approach to Knowledge-Sharing Within Organizations
by Sharon Brown | Aug 30, 2024 | Business communication, Business management, Collaboration and teams, Customer experience, Customer service, Digital Article, Information management, Management
“Evolvable scripts” are brief instruction sets that are easy to understand and remember, and allow room for employees to adapt to specific and changing needs.How to Structure Customer Service Calls to Boost Satisfaction and Sales
by Sharon Brown | Jul 2, 2024 | Airline industry, Customer service, Digital Article, Interpersonal communication, Retail and consumer goods, Sales
Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.Recent Posts
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