Should You Let Employees Break the Rules to Make Customers Happy?
by Sharon Brown | Apr 11, 2023 | Consumer behavior, Customer experience, Customer service, Customer strategy, Digital Article, Employee engagement, Employee performance management, Motivating people, Retail and consumer goods
Empowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers and employees.Engaged Employees Create Better Customer Experiences
by Sharon Brown | Apr 6, 2023 | Customer experience, Customer service, Digital Article, Employee engagement, Organizational culture
Companies should find ways to connect employees and customers regardless of whether “customer service” is in their job description.Remove Boredom and Frustration from Your Customer Journey
by Sharon Brown | Mar 29, 2023 | Consumer behavior, Customer experience, Customer service, Digital Article, Digital transformation, Market research, Marketing, Sales and marketing
Too many companies prioritize efficiency over the customer experience.High-Tech Touchpoints Are Changing Customer Experience
by Sharon Brown | Mar 21, 2023 | Advertising, Brand management, Consumer behavior, Customer experience, Customer service, Digital Article, Digital transformation, Marketing, Sales and marketing
As technology becomes more powerful and affordable, your company is only limited by its imagination.Using Technology to Create a Better Customer Experience
by Sharon Brown | Mar 18, 2023 | Advertising, Brand management, Consumer behavior, Customer experience, Customer service, Digital Article, Market research, Marketing, Sales and marketing, Social marketing
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