Takeaways from a survey of more than 800 customer service reps.
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
by Sharon Brown | May 2, 2023 | AI and machine learning, Algorithms, Analytics and data science, Automation, Customer strategy, Customer-centricity, Data management, Digital Article, Information management, Internet of Things, IT management, Marketing, Mobile and wireless technology, Online communities, Performance indicators, Sales, Sales and marketing, Social marketing, Social media, Technology and analytics, Web-based technologies
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