The Pros and Cons of Our “Middleman Economy”
by Sharon Brown | Jun 8, 2022 | Audio, Customer experience, Globalization, Supply chain management
A conversation with Columbia Law School professor Kathryn Judge on the power of intermediaries like Amazon or Walmart.Cirque du Soleil’s Daniel Lamarre on How to Put Creativity at the Center of Your Strategy
by Sharon Brown | May 14, 2022 | Brand management, Business and society, Business management, Continuous learning, Creativity, Customer experience, Customer-centricity, Digital Article, International business, Organizational culture
“There is no excuse. Creativity has to be at the forefront.”Are You Tracking the Customer Service Metrics That Really Count?
by Sharon Brown | May 12, 2022 | Customer experience, Customer service, Customer strategy, Digital Article
Don’t just focus on tactical, operational goals. Ask what your customers are actually experiencing — and continuously push for improvement.Video Quick Take: HubSpot’s Poorvi Shrivastav on Turning Customer Relationship Management into Magic – SPONSOR CONTENT FROM HUBSPOT
by Sharon Brown | Apr 23, 2022 | Customer experience, Customer service, Sponsor Content
Sponsor content from HubSpot.Do Your Marketing Metrics Show You the Full Picture?
by Sharon Brown | Apr 5, 2022 | Brand management, Customer experience, Digital Article, Marketing, Sales and marketing, Social marketing
How to create a road map to ensure you’re measuring what matters.Recent Posts
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