What Sets AI-Driven Companies Apart
by Sharon Brown | Nov 20, 2024 | AI and machine learning, Digital Article, Generative AI, Marketing industry, Retail and consumer goods, Technology and analytics
Three operational differences that allow them to make the most of the technology.Can a Coffee Shop in Utah Help Solve Underemployment for People with Disabilities?
by Sharon Brown | Oct 30, 2024 | Audio, Disabilities, Food and beverage sector, North America, Retail and consumer goods, Scaling entrepreneurial ventures
What’s the best way to scale a company with a mission to create jobs for people with disabilities?How Grocery Stores Should Respond to the Growth of Online Markets
by Sharon Brown | Aug 1, 2024 | Business models, Digital Article, Operations and supply chain management, Pricing strategy, Retail and consumer goods
Lessons from Trader Joe’s, Wegmans, and Walmart.How to Structure Customer Service Calls to Boost Satisfaction and Sales
by Sharon Brown | Jul 2, 2024 | Airline industry, Customer service, Digital Article, Interpersonal communication, Retail and consumer goods, Sales
Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.The Strategic Advantage Omnichannel Retailers Have Over Amazon
by Sharon Brown | Jun 1, 2024 | Customer strategy, Digital Article, Environmental sustainability, Retail and consumer goods, Sales and marketing
New research suggests that encouraging in-store pickup over home delivery could lead to more profitable sales, higher market shares, and sustainability-performance gains.Recent Posts
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