How to Apologize to a Customer When Something Goes Wrong
by Sharon Brown | May 6, 2023 | Business communication, Business management, Crisis management, Customer experience, Customer service, Digital Article
A thoughtful message can make the difference between a lost customer and a loyal one.When Scenario Planning Fails
by Sharon Brown | Apr 22, 2023 | Covid, Crisis management, Digital Article, Europe, Global strategy, International business, Operations and supply chain management, Risk management, Social and global issues, Strategic planning, Strategy
Leaders of companies with operations in Russia share how they’ve navigated new and unexpected challenges during the war in Ukraine.Has Your Organization Acted on What It’s Learned in the Pandemic?
by Sharon Brown | Mar 16, 2023 | Competitive strategy, Covid, Crisis management, Digital Article, Strategy, Strategy execution, Strategy formulation
Few companies have institutionalized lessons from their Covid-19 experience to build resilience.U.S. Businesses Need to Be More Prepared for Physical Risks
by Sharon Brown | Feb 10, 2023 | Business management, Crisis management, Digital Article, Risk management
From gun violence to catastrophic weather events, companies need new operational strategies to secure their organizations.A Better Approach to After-Action Reviews
by Sharon Brown | Jan 13, 2023 | Collaboration and teams, Crisis management, Digital Article, Project management
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