Put Meaning at the Center of Your Business Model
by Sharon Brown | Nov 17, 2023 | Business models, Customer-centricity, Digital Article, Mission statements, Organizational culture
Panera’s founder on looking beyond the numbers.How to Get Honest and Substantive Feedback from Your Customers
by Sharon Brown | Sep 16, 2023 | Customer-centricity, Digital Article, Feedback, Operations strategy
Businesses can’t improve the quality of their operations without it.How Mid-Market Tech Vendors Can Retain Customers During a Downturn
by Sharon Brown | May 13, 2023 | Customer experience, Customer-centricity, Digital Article, Organizational change, Recessions
Three strategies that will help you save your accounts.How Midsize Companies Can Repair Damaged Customer Relationships
by Sharon Brown | May 5, 2023 | Change management, Customer experience, Customer-centricity, Digital Article
Too often, scaling up comes at the cost of customer satisfaction — but it doesn’t have to.How Tech Is Transforming Entry-Level, Customer-Facing Jobs
by Sharon Brown | May 2, 2023 | AI and machine learning, Algorithms, Analytics and data science, Automation, Customer strategy, Customer-centricity, Data management, Digital Article, Information management, Internet of Things, IT management, Marketing, Mobile and wireless technology, Online communities, Performance indicators, Sales, Sales and marketing, Social marketing, Social media, Technology and analytics, Web-based technologies
Takeaways from a survey of more than 800 customer service reps.Recent Posts
- Why Making Mistakes Is Essential for Growth as a Real Leader – SPONSOR CONTENT FROM IESE
- To Scale GenAI, Companies Need to Focus on 3 Factors
- Video Quick Take: Why Every Company Needs to be an Ecosystem Company – SPONSOR CONTENT FROM SAP
- When Charismatic CEOs Are an Asset — and When They’re a Liability
- To Craft a Purpose That Motivates Your Team, Balance Pragmatism and Idealism
Categories
- Accounting
- Adaptive leadership
- Advertising
- Advertising industry
- Aerospace and defense sector
- Africa
- Age and generational issues
- Agile project management
- Agriculture sector
- AI and machine learning
- Airline industry
- Algorithms
- Analytics
- Analytics and data science
- Angel financing
- Antitrust laws
- Asia
- Assessing performance
- Audio
- Australia and Oceania
- Authenticity
- Automation
- Balancing work and family
- Behavioral economics
- Behavioral science
- Blockchain
- Boards
- Brand management
- Branding
- Budgets and budgeting
- Burnout
- Business and society
- Business communication
- Business consulting services
- Business education
- Business ethics
- Business failures
- Business history
- Business law
- Business law and ethics
- Business management
- Business models
- Business processes
- Business structures
- Business writing
- Capitalism
- Career coaching
- Career planning
- Career transitions
- Careers
- Central America and Caribbean
- Change management
- Climate change
- Coaching
- Cognitive bias
- Collaboration
- Collaboration and teams
- Communication
- Compensation and benefits
- Competition
- Competitive strategy
- Conflict
- Construction and engineering
- Consumer behavior
- Consumer services
- Continuous learning
- Corporate communications
- Corporate finance
- Corporate governance
- Corporate social responsibility
- Corporate strategy
- Costing
- Costs
- Cover letters
- Covid
- Creativity
- Crisis communication
- Crisis management
- Cross-cultural management
- Cross-functional management
- Currency
- Customer experience
- Customer service
- Customer strategy
- Customer-centricity
- Customers
- Cybersecurity and digital privacy
- Data
- Data management
- Decision making
- Decision making and problem solving
- Delegating
- Demographics
- Design thinking
- Developing countries
- Developing employees
- Difficult conversations
- Digital Article
- Digital transformation
- Disabilities
- Dismissing employees
- Disruptive innovation
- Diversity
- Diversity and inclusion
- Downsizing
- Economic cycles and trends
- Economic development
- Economic systems
- Economics
- Economics & Society
- Economy
- Education
- Education institutions
- Emerging markets
- Emotional intelligence
- Employee engagement
- Employee incentives
- Employee performance management
- Employee retention
- Energy and natural resources sector
- Engineering, Construction & Infrastructure
- Enterprise computing
- Entrepreneurial business strategy
- Entrepreneurial exit strategy
- Entrepreneurial finance
- Entrepreneurial financing
- Entrepreneurial management
- Entrepreneurs and founders
- Entrepreneurship
- Environmental sustainability
- Ethics
- Europe
- Executive compensation
- Experimentation
- Family businesses
- Feedback
- Finance & Accounting
- Finance and investing
- Financial analysis
- Financial crisis
- Financial management
- Financial markets
- Financial performance measurement
- Financial service sector
- Financial statements
- Flex time
- Food and beverage sector
- Founders
- Fundraising
- Gender
- Generational issues
- Giving feedback
- Global health
- Global strategy
- Globalization
- Going public
- Government
- Government policy and regulation
- Growth strategy
- Health
- Health and behavioral science
- Health and wellness
- Health care and treatment
- Healthcare
- Healthcare sector
- High potential employees
- Hiring
- Hiring and recruitment
- Human resource management
- Human resource services
- Human rights
- Hybrid work
- Immigration
- Inclusion and belonging
- Income inequality
- Industrial sector
- Inflation
- Influence
- Information management
- Information technology and telecom sector
- Innovation
- Intellectual property
- Internal communication
- International business
- International relations
- Internet
- Internet of Things
- Interpersonal communication
- Interpersonal skills
- Intersectionality
- Inventions
- Investment management
- IPOs
- IT
- IT management
- IT security management
- Job interviews
- Job search
- Joint ventures
- Labor
- Layoffs
- Leadership
- Leadership & Managing people
- Leadership and managing people
- Leadership development
- Leadership qualities
- Leadership styles
- Leadership transitions
- Leadership vision
- Leading teams
- Legal services industry
- LGBT rights
- Listening skills
- Management
- Management communication
- Management philosophy
- Management skills
- Management styles
- Managerial behavior
- Managing conflicts
- Managing employees
- Managing organizations
- Managing people
- Managing uncertainty
- Managing up
- Managing yourself
- Marginalized groups
- Market research
- Market segmentation
- Marketing
- Marketing industry
- Media industry
- Media, entertainment, and professional sports
- Meeting management
- Meetings
- Mental health
- Mentoring
- Mergers and acquisitions
- Middle East
- Mindfulness
- Mission statements
- Mobile and wireless technology
- Motivating people
- National competitiveness
- Negotiating skills
- Negotiation strategies
- Negotiations
- Networking
- Neurodiversity
- Neuroscience
- Nonprofit organizations
- North America
- Office politics
- Onboarding
- Online communities
- Open innovation
- Operations
- Operations and supply chain management
- Operations management
- Operations strategy
- Organizational change
- Organizational culture
- Organizational decision making
- Organizational development
- Organizational learning
- Organizational restructuring
- Organizational structure
- Organizational transformation
- Parental leave
- Performance indicators
- Performance measurement
- Personal brand
- Personal ethics
- Personal growth and transformation
- Personal productivity
- Personal purpose and values
- Personal resilience
- Personal strategy and style
- Personnel policies
- Persuasion
- Pharmaceutical industry
- Pharmaceuticals
- Philanthropy
- Policy
- Politics
- Power and influence
- Presentation skills
- Presentations
- Pricing
- Pricing strategy
- Privacy and confidentiality
- Private equity
- Process management
- Product development
- Product launches
- Product management
- Production
- Productivity
- Professional networks
- Professional services
- Professional sports industry
- Professional transitions
- Project management
- Psychology
- Psychology and neuroscience
- Public administration and nonprofits
- Public relations
- Public speaking
- Public-private partnerships
- Quality management
- R&D
- Race
- Real estate industry
- Receiving feedback
- Recessions
- Regulation
- Remote work
- Research & development
- Resumes
- Retail and consumer goods
- Retirement planning
- Risk management
- Sales
- Sales & Marketing
- Sales and marketing
- Sales team management
- Scaling entrepreneurial ventures
- Security & privacy
- Sexual harassment
- Sexual orientation
- Shadrok
- Shared value
- Sleep
- Social and global issues
- Social enterprise
- Social entrepreneurship
- Social marketing
- Social media
- Social movements
- Social platforms
- Social responsibility
- Society and business relations
- Socioeconomic class
- South America
- Sponsor Content
- Start-ups
- Strategic analysis
- Strategic planning
- Strategy
- Strategy execution
- Strategy formulation
- Stress
- Stress management
- Succession planning
- Supply chain
- Supply chain management
- Sustainability
- Sustainable business practices
- Talent management
- Teams
- Technology
- Technology and analytics
- Telecom
- Termination
- Time management
- Time off
- Time-off policies
- Trade
- Transparency
- Transportation and distribution
- Travel
- Travel and tourism industry
- Trustworthiness
- Underperforming employees
- Venture capital
- Venture funding
- Virtual teams
- Web-based technologies
- Wellness
- Work environments
- Work-life balance
- Working parents
- Workplace discrimination
- Workplace health and safety
- Workspaces
- Workspaces design
Recent Comments