by Sharon Brown | Jul 2, 2024 | Sponsor Content
Sponsor content from Arizona Commerce Authority.
by Sharon Brown | Jul 2, 2024 | Business and society, Corporate communications, Digital Article, Social and global issues
An analysis of Instagram posts by Fortune 500 companies after George Floyd’s murder found that customers were skeptical of those who waited too long to make a statement.
by Sharon Brown | Jul 2, 2024 | Airline industry, Customer service, Digital Article, Interpersonal communication, Retail and consumer goods, Sales
Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.
by Sharon Brown | Jun 29, 2024 | AI and machine learning, Brand management, Digital Article, Marketing, Marketing industry, Sales and marketing, Social marketing, Social media, Technology and analytics
Strategies for navigating a new kind of communication landscape: the “echoverse.”
by Sharon Brown | Jun 29, 2024 | Burnout, Developing employees, Digital Article, Employee engagement, High potential employees, Leading teams, Managing people
Stop getting in the way of your top talent.
by Sharon Brown | Jun 28, 2024 | AI and machine learning, Analytics and data science, Business management, Data management, Digital Article, Information management, Organizational change, Organizational development, Organizational transformation, Process management, Technology and analytics
It’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work.
by Sharon Brown | Jun 28, 2024 | Digital Article, Environmental sustainability, Operations and supply chain management
Four steps for minimizing waste and maximizing profit.
by Sharon Brown | Jun 28, 2024 | Accounting, Business management, Corporate finance, Digital Article, Finance and investing, Financial performance measurement
New research on how to identify investments that produce delayed but real profits — not just those that produce short-term accounting profits.
by Sharon Brown | Jun 27, 2024 | Business models, Customer experience, Customer service, Digital Article
Prioritizing goals like efficiency and volume over exceptional customer experiences eroded the company’s strongest selling point.
by Sharon Brown | Jun 27, 2024 | Digital Article, Disabilities, Diversity and inclusion, Hiring and recruitment, Human resource management, Workplace discrimination
It takes more than lip service to convince disabled job applicants to apply to your company. These research-backed practices can demonstrate that you’re a truly equitable employer.
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