Empowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers and employees.
Should You Let Employees Break the Rules to Make Customers Happy?
by Sharon Brown | Apr 11, 2023 | Consumer behavior, Customer experience, Customer service, Customer strategy, Digital Article, Employee engagement, Employee performance management, Motivating people, Retail and consumer goods
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